Enterprise billing is complex. Please check our common issues page and this Q&A page before asking in our forum.
Q: I discovered some error in one of the calculated values for my processed CDRs. How to solve that?
A: Fix the relevant subscriber / product etc., then use 'resetlines' api to do a rebalance.
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Q: Some CDRs were processed in the system and I'd like to completely discard them
A: Follow the next steps
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Q: How can I check that the CDR reception & processing operate normally?
A: You can generate reports on the "Received Files" entity and check if files have been processed lately. Use "Receive Time" / "Start process time" / "Process Time" fields for that.
You can also check that CDRs are processed correctly by checking total charge/volume of the CDRs from the last hour, for instance, and compare it to your expected or previous results.
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Q: What's the effect of deleting lines without rebalancing?
A: Subscribers won't be charged for the deleted lines. However, the matching usage already recorded in 'balances' collection can possibly cause miscalculations for other lines which were not deleted.